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It tells you how your personal information is collected, used, and kept safe when you play, verify your account, and make payments. It also talks about cookies, your marketing choices, and the safety measures that are used to keep your £ and identity safe. If you visit the site from UK or sign up as a UK, this policy tells you what your rights are and why your information is being processed. Setting up your profile, providing the services you ask for, and keeping your gameplay and payments safe are all things that we do with the personal information you give us when you create a Mr. Green Casino account.
When you sign up, you give this information directly, and sometimes it is collected automatically when you use the site or app. Account verification, which is also known as Know Your Customer (KYC), is a standard step used to make sure you are who you say you are, keep your account safe from abuse, and allow safe deposits and withdrawals. Our security and compliance checks may tell us that you need to be verified before you can withdraw your money, when you deposit 100 £ or more, or at any other time.
When you sign up for an account, you will usually be asked for basic information about yourself and how to reach you. These help us set up your account, keep you logged in safely, and send you important messages about your play and transactions.
Listed below is a short list of the most common types of data and how they are used:
We collect the information we need to use your values for responsible gaming if you choose to do so. This can include things like deposit limits or session reminders that make sure the tools do what you want them to do. Your personal information is only used by Mr. Green Casino for legal reasons that are related to running the service. For example, they use it to give you an account, keep players safe, process payments, and meet their legal and regulatory obligations. If necessary, you can ask for extra checks to be done before certain actions (like a high-value withdrawal) are taken to make sure the account belongs to you. If you change any of your information after registering, making sure that it is up to date will help you avoid delays in the future, especially when you need to withdraw money or get help with something.
Joining a Welcome Bonus or any other promotion may involve sharing and receiving certain information to make sure you are eligible, make sure you use the reward correctly, and keep you and Mr. Green Casino safe from fraud. This processing helps make sure that promotions are fair and that bonus rules are always followed. In this case, only the information needed to run the promotion, deliver rewards, and stop fraud is shared. For instance, if a promotion says that you have to deposit at least £10 or give a bonus of up to £200, we check the account and transaction information to make sure that the requirements have been met.
It may be necessary to share certain information within the Mr. Green group and with trusted service providers that help with promotional features in order to be eligible for a bonus or to get one. This could mean checking the status of your account, making sure you are of legal age, checking your location signals (like UK if needed), and seeing if you have already claimed a welcome offer. Sharing identifiers and campaign details may be part of fulfilling rewards so that promotional rewards like free spins, bonus funds, or other rewards are given correctly. We may also share limited information about how you play and use bonuses in order to figure out how far you've come toward meeting bonus requirements and settle any disputes about credited rewards. In order to find multiple accounts, collusion, bonus abuse patterns, or strange payment behavior, anti-fraud and anti-abuse checks may involve sharing data with fraud-prevention partners.
This might include signals from devices and networks, account numbers, and signs of payment risk. Account information, like your username, account ID, registration date, and verified status, to make sure you are eligible and stop people from making the same claim twice. identity and age verification results—confirmation results (but not more than needed) to make sure that promotions aren't given to people who are too young or aren't allowed to use the site. Transaction and payment data includes confirmations of deposits (like deposit £20), attempts to withdraw money, and payment risk signals to help check eligibility and spot fraud. You need information about people who took part in the promotion, like when the bonus was activated, what kind of reward it was, and the timestamps, to make sure you give them the right offer and set limits, like only one bonus per customer.
To stop fraud and promotion abuse, technical and security data like IP-based region indicators, device identifiers, and login patterns are used. We may stop a promotion, hold back a reward, or ask for more proof before giving out bonus-related benefits if checks show that there has been no normal activity. This helps make sure that promotions last for all players and makes the whole platform safer to play on. We may also use limited data to enforce restrictions like residency or nationality-based eligibility if the terms of the promotion or the rules say so. For example, players in UK or UK may not be able to get certain offers because of laws or rules.
Managing Card Information, E-Wallet Data, and Transaction Records When you deposit £20 or more, Mr. Green Casino only uses your payment information to complete the transaction, make sure it's your real payment method, and meet fraud prevention and regulatory requirements. The platform says it will keep payment steps easy and won't store too much private information on its servers. Because of this, your full card number is usually not seen by customer service as payment information is handled through secure payment flows and trusted providers. Details about a deposit, like the amount, time, and status, are written down so that the account history is correct and to help settle disputes or payments that didn't go through.
What information is collected when you make a deposit? If you use a credit card, the casino and its payment partners may collect the technical and transaction information they need to proceed with the payment. A hidden card number, card type, expiration date, issuing country, cardholder name, and the results of security checks can all be part of this. Most of the time, the payment processor handles all of the card information through encrypted channels and only stores a few references to make things easier to track. e-wallets: When you use an e-wallet to make a deposit, Mr. Green Casino may get identifiers that show which wallet account was used, that the transaction was authorized, and a reference number. Since authentication usually happens within the e-wallet provider's environment, the casino does not collect your wallet login information.
If it's possible in UK, bank-based deposits may include the name of the payer, the bank reference, and settlement identifiers. These details are used to make sure that incoming funds go to the right casino account and that anti-fraud controls are followed. A deposit amount (like £50), the date and time, the method of payment, the status, and internal reference numbers are all parts of a transaction. When it comes to protecting your account, security signals include information about your device and connection, your IP address, and risk scoring outputs. Any proof you give if a payment is disputed or a chargeback happens is called "support evidence." Please keep this in mind: never send full card numbers or security codes when you contact support about a payment.
If they ask, only give them part of the information, like the last few numbers that show up in your banking app or a transaction reference. Card information is encrypted while in transit and is only stored for as long as it is needed for processing and auditing. If tokenization is used, a token is used instead of the full card number so that future checks or repeats can be done without keeping track of the full number. How e-wallet data is handled: The provider's authorization process is what makes e-wallet payments possible. Mr. Green Casino usually keeps track of the wallet method you used, a transaction ID, and confirmation details so they can match up your deposit and handle any payment cancellations.
Keep transaction records: We keep records of deposits and payments so that our account statements are correct and so that we can meet our legal and licensing obligations, which may mean keeping financial logs for a certain amount of time. For example, £100 deposits, cancellations, reversals, and any fees or changes that go along with them may be in these records. Shared with third parties: When needed, payment information can be shared with banks, fraud prevention partners, payment processors, and regulators. Only those parties who need to make the payment, look into suspicious activity, or follow the rules are allowed to access the information. It is not used for anything else. You have control over which payment method to use, which methods to avoid saving, and which transaction identifiers are stored. You can also ask support for more information about these things.
For quick tracking, report any deposits that don't seem right right away, including the date, the amount (like £20), and the payment reference.
Identity Checks, Source of Funds, and Processing Times Mr. Green Casino has strict controls in place to make sure withdrawals are safe, stop fraud, and follow the law. As part of these controls, you may be asked to prove who you are and where the money you deposited came from, especially if you want to cash out or if your activity meets certain regulatory standards. Use payment methods in your own name and make sure you have proof of who you are if asked. This will help you avoid delays.
This is especially important when taking out large amounts of money, like 500 £ or more, or when you want to get paid more than once quickly. Name Verification and Funds Source: Name verification is done to make sure that the account belongs to you and that the payout is going to the right person. Mr. Green may ask for these checks when you sign up, before your first withdrawal, or later if there are changes to your account activity. There may be extra steps the casino needs to take to make sure you are who you say you are if you play from UK or hold UK that requires them. Money laundering measures usually include checking the source of funds. They help make sure that the money being deposited is real and that withdrawals aren't connected to any bad behavior.
Source of funds requests can happen even if you have already passed basic identity checks. They happen more often when you cash out large amounts of money (like 2,000 £) or when your deposit and withdrawal patterns don't match how most people play. To prove who you are, you need a clear photocopy of a government-issued ID and, if needed, proof of address that is up to date. For proof of payment method ownership: proof that the deposit method is yours, like a screenshot or statement that hides sensitive information. As proof of where the money comes from, you need to show proof of your salary, savings, or some other valid form of income.
For your safety, Mr. Green usually wants private information to be partially hidden. Don't send files through public or unencrypted channels; only use the official secure upload channel in your account. Internal approval and the payment provider transfer are the two steps that determine how long it takes to process. Large withdrawals, like 500 £ or 100 £, are usually approved more quickly if they don't need any extra checks. The clock stops when verification or source of funds documents are needed and are sent and accepted. Sending high-quality documents, making sure that names and addresses match your account profile, and not changing withdrawal methods in the middle of the process will speed things up.
If you used more than one method to deposit, the casino may try to return the money to the method you used to deposit first whenever possible. This can also change how and when you get your money back.
Data you give when you use responsible gambling tools and limits is kept safe. These tools and limits are meant to help you stay in control of your gambling, and the information you give when you use them is kept safe. It is processed so that the limits you choose can be put in place and your account stays safe when you set limits or ask to be manually excluded. To protect your privacy, Mr. Green Casino only shares information when it's needed to enforce your decision or comply with the law. Details are kept secret by limiting access to them and using secure account workflows.
This part talks about what kinds of data are involved and what privacy protections are usually in place for these tools. If you set limits or self-exclusion, the casino may record information that is needed to set them up and keep them up to date. Details about your account, the tool you used, when and how it was used, and the values you set are some examples. For example, you might set a limit of £50 for deposits and £100 for losses. The system may keep track of how long and what areas you were not allowed to use, as well as any confirmation steps you take and security logs that show the restriction was applied correctly if you choose self-exclusion.
For example, to make sure that no one else is trying to lock your account without your permission, you may be asked to confirm certain information. Limits on deposits, like £100 per day; spending or loss limits, like £200 per week; and wagering limits, like £500 per month. Additional controls may include session or time limits (duration and frequency); and self-exclusion and cooling-off periods. These records are usually kept secret because they can show risk patterns and personal information. That's why access is usually only given to teams and systems that need it to make sure your settings are followed.
What stays private and what can be shared with others in self-exclusion Self-exclusion is meant to be private. The details should only be seen by authorized staff and compliance functions inside the company, and only to the extent needed to apply for or support the exclusion. Changes aren't made based on requests that haven't been checked out, so most communication about self-exclusion happens through secure account messages or verified email flows. There are times, though, when self-exclusion can mean sharing less data. You may have to send the casino the bare minimum of information to confirm and enforce your exclusion if the law in UK requires you to be a part of a multi-operator exclusion scheme or a central register check.
In these cases, the goal is enforcement, not marketing, and the data shouldn't be used to make a profile of you for marketing reasons. Setting limits on spending: to protect your privacy, the platform has to keep track of the transactions that happen within those limits to make sure they are followed correctly. If you set a deposit limit of £100, for example, the system will check deposits against that limit and stop any attempts that would go over it. Loss or wagering caps work the same way: activity is added up to protect your chosen limit. Limit enforcement data is usually used for: Stopping transactions that go over your set limit, like stopping a new deposit once you reach £100; Answering questions from customers if they want to know why an action was limited; Compliance reporting when needed, but only using what's needed; How these tools affect marketing and account communications; Your settings for responsible gambling should affect the messages you get.
When you self-exclude, you should no longer receive promotional messages for that account. Instead, you should only receive essential service messages, like confirmations about the status of your restriction. Communication should not make you less likely to make the right choices if you set strict limits. Instead, it should encourage you to do so. Your power and what to expect when you change settings: If you change the settings for limits or exclusions, you may have to go through extra steps to verify your identity. This is to protect your privacy and stop changes that aren't authorized. Some increases in limits may have a delay or "cooling-off" period. Limits that are lowered, on the other hand, are usually changed quickly. It's supposed to go smoothly and not draw attention to your choice if you set a new deposit limit of £50 after letting £200 go through before.
When you visit Mr. Green Casino on your phone, you can usually choose between a mobile-friendly browser experience and, if available, an app-based experience. It's important to know about app tracking, browser cookies, and device permissions. Some information about your device and how you use the site may be processed by both options to keep your session safe, remember your settings, and make sure the site works right on all screen sizes and operating systems. In this part, we'll talk about what kinds of information can be gathered when you use your phone, how cookies and other similar technologies work on phones, and what kinds of permissions can be asked for. It also tells you what you can do to change tracking and permission settings without affecting important features like payments, login, or tools for responsible gaming.
Tracking pixels, cookies, and other similar technologies can be used when you use a mobile browser to visit the casino. These technologies include cookies and different types of local storage. They help the service recognize your device, keep you logged in during a session, use your language and display settings, and spot strange behavior that could mean someone is stealing your account or fraud. When someone is using a mobile device, tracking may also depend on their IP address, time zone, browser type, OS version, and interaction data like the pages they visit, the buttons they tap, and the length of their session.
People often use this information to track performance, find problems, and see how features work on different devices. Some cookies are required for core functions to work. Others are not required and might have to do with marketing or analytics. It's possible that you can still play if you turn off cookies that aren't necessary, but you may lose some features (like being able to remember your preferences) and personalization. Authentication, security, and session stability are all supported by essential cookies. Cookies that remember choices, like language, layout, and saved filters, are called preference cookies. Analytics cookies help us figure out how people use mobile networks and make them work better. Marketing cookies can help make offers more relevant and help you see how well your campaigns are doing across all devices.
The cookie banner or settings panel (if offered) on the casino site and the settings on your mobile browser are usually the two places where you can change your cookie settings. Getting rid of cookies could log you out and erase any settings you've saved. If you use a device that other people can access, clearing your cookies and browsing in private mode can make it less likely that someone else will see your session. On mobile browsers, you can block third-party cookies, clear site data for the casino domain, and look over site permissions (location, camera, notifications). You can find these settings in the privacy or site settings menu of your browser. If you make a payment on your phone, like a deposit of £20, fraud-prevention checks may use technical signals like device fingerprinting elements (if allowed), strange login patterns, or IP and time zone indicators that don't match to help keep your account safe.
Similar diagnostic and analytics data may be found in in-app tracking (where an app is offered), such as app version, crash logs, and performance metrics. Based on how your device is set up, app ecosystems may also give you some attribution data to help you figure out if a user came from a certain campaign. Notifications and messages: If you choose to receive push notifications, the app or browser may save a token that is linked to your device so that messages can be sent to it. Anytime, go to the settings on your device and turn off push notifications. If your account lets you, you can also change your marketing settings there. When you use the same account on your phone, tablet, and desktop, the service may connect your sessions to keep them safe and keep your settings in sync.
This helps find odd behavior, like quickly logging in from several devices in a short amount of time. You keep control because device permissions are only asked for when a feature needs them. For example, the camera permission lets you scan documents or take pictures for identity checks if the device supports it. Upload verification files from your device using Photos or Storage. It's not required to give your location, and most services use IP-based checks instead. Location is only used when it's needed for regulatory checks or to stop fraud related to location. Notifications: If you choose, to send you updates like account alerts or reminders to play responsibly.
Most of the time, you can still browse and play if you refuse a permission. You can give permissions later in the app settings or site settings on your device. Stick to official apps and don't give permissions for features that don't make sense.
Availability depends on the laws in your area and our licenses. You can't access areas where we're not allowed to when you sign up. If you play from UK, your personal information is handled in line with our Privacy Policy and any data protection laws that apply. Only staff and carefully screened service partners who help with payments, security, and compliance can see it. We may ask for more proof of identity before letting you deposit or withdraw money if UK rules require it.
We collect payment information like transaction ID, method type, and limited card details (we do not store full card numbers) in order to process deposits. We also collect device and login information. Just the information needed to authorize the deposit is sent to your payment provider. This keeps fraud from happening. Our compliance and anti-fraud partners may also get transaction and identity signals that help them make sure the payment method is owned by the right person and lower the risk of chargebacks.
This is done to protect your account, follow AML rules, and make sure that withdrawals go to the rightful owner. Checks usually look for proof of who you are (like a passport or ID card), proof of where you live (like a recent utility bill or bank statement), and proof of how you pay (like a masked photo of your card number's first six and last four digits, or an account screenshot with your name and email address). You can send files using your account's secure upload system. If your activity, the size of your withdrawals, or UK/UK rules result in more thorough checks, we may ask for more information.
If you get a bonus, you have to follow the bonus terms before you can cash out the money that was given to you. These terms include any wagering requirements and maximum cashout limits that are listed in the promotion. Before letting you withdraw, we also check your identity and the payment method you used, even if you used a bonus. To avoid waiting, make sure that the information in your account and your documents are exactly the same, that you use payment methods in your own name, and that you go through verification before asking for a big cashout.
Absolutely. You can set limits on how much you can deposit, how much you can lose, how long you can play for, and whether you want to time out or log out of your account. Logs and stores of limit requests make sure that they are followed on all devices. Mobile access is safe thanks to session controls, encrypted connections, and risk monitoring. Using a unique password, locking your phone, and not making payments on public Wi-Fi are all ways to make your account safer. If you think someone else has accessed it without your permission, please contact support right away so we can protect your account and look over recent transactions.
We only let trained staff who need to see your information securely access it through encrypted connections for account, payment, and verification traffic. We only store the information needed to process transactions, stop fraud, and meet our legal obligations when it comes to deposits and withdrawals. Keep your contact information up to date and don't send sensitive documents by email. This will keep your account safe and avoid delays in payouts. The payment methods you use should be registered in your own name when you deposit and withdraw money. Change your password right away and contact support if you think someone else has gotten into your account without your permission. This way, we can protect it and look over recent activity.
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